Louis De Poortere Antiquarian Suzani 9729 Bavaria Rug

Construction: Woven

Designer: Louis De Poortere

Range: Antiquarian Suzani

Fabric: 100% Polyester (40% recycled)

We pride ourselves on delivering products as quickly as possible to our customers.

Delivery to mainland UK is free for orders over £150. Orders under this value have a standard delivery charge of £9.95.

Scottish Highlands & Islands we are unable to customise shipping prices in the basket at present. However, as most will be aware, the shipping costs to the Highlands and Islands is unfortunately substantially higher than the rest of the UK. As a result, post-purchase we will require an additional shipping fee, listed below (a payment link will be sent after you make your purchase):

• Rugs with a width less than 140cm - £10*

• Rugs with a width between 140cm and 200cm - £20*

• Rugs with with a width over 200cm - £35*

Offshore Islands similar to Highlands and Islands are unable to be automatically charged. These deliveries cost significantly more, often more than international packages due to the remote locations and journey times.

For packages under 200cm wide, there is a £35* surcharge, for over 200cm the fee is £50*.

*Particularly heavy rugs such as Montana and Plush will be subject to an additional £10 on top of these prices for highlands and islands due to their excessive weight and thickness.

International customers should contact us prior to order as shipping options will need to be discussed and can vary greatly from rug to rug. Please note when browsing outside the UK, VAT is removed, so if purchasing internationally you will be required to pay customs fees on/before delivery, these are in addition to any international delivery costs.

We are a small family business, but we do have a large retail showroom and distribution warehouse with over 1000 products in stock at any one time. Our collection of rugs on display is one of the largest physical collections in the UK.

We have stock currently stored in our own warehouse and dedicated space within our suppliers premises. Delivery times can vary as products sometimes need to be moved between warehouses.

Once booked for delivery your rug will generally arrive next day delivery, we will send you details and tracking codes when available. Larger sizes, Northern Ireland and the Highlands and Islands postage may differ and take longer.

When we need to move product from our suppliers' warehouse to our own this can take around 5 working days to reach you due to multiple shipping points  

During the busiest buying periods like Christmas, it can take 7 working days for orders to reach customers. We currently stock around 30% of our offering at our own dedicated warehouse which is all next day delivery.

If for any reason you feel your rug is not suitable you can return it to us for a full refund of your original purchase price.  We simply ask that you return it to us securely packaged in unused condition, within 28 days of receiving your order. 

Please let us know that you intend to send your order back to us by emailing info@love-rugs.com or completing our returns form within 14 days of receipt, and we will provide you with instructions and any details needed for your package. Please note that customers are responsible for return postage costs unless the item is damaged or faulty.

Variations in colour due to screen settings and individual expectations regarding texture or weight are not considered faults. If you find that the rug doesn’t meet your preferences, we are happy to accept it back as a return, following the guidelines above.

All returns must be notified in writing (email) or using the form provided.

Visit our returns policy page to view full details on our returns and exchange procedure.

You may cancel your order at any time before despatch (with the exception of custom made items which are non-refundable).

Refunds will be processed within 3 working days or return or 48 hours of cancellation. However banks may take longer for funds to show in your account.

If you purchase a rug from us that is in stock and available from another supplier within 14 days of purchase, that is cheaper, we'll refund you the difference.

Spotted something cheaper before purchase, we'd be happy to beat their price by £5.

Does not apply to temporary discount codes or items that are currently unavailable from other suppliers.