Customs, Duty & Delivery

Once complete we have your rug sent out, usually along with several other pieces (priority delivery is available for an additional fee).

The manufacturer will send the rug by courier, sea or air freight depending on the size of the shipment. Tufted and knotted rugs are subject to 8% import duty and 20% vat – this is all included in your initial price so you do not have to worry. The price you pay is the price for the rug from your head to your door.

We receive the rugs, carry out final quality control and send them out to you (unless you are collecting) on next day delivery.

All in all a standard custom rug from finalising design and paying deposit to delivery usually takes between 10-15 weeks. With priority delivery this time-frame can be greatly reduced.

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