Rug Delivery Information

Standard Delivery:

Items will be despatched once payment has cleared and should arrive within 7 working days. Love-Rugs offer free UK mainland delivery on orders over £150. Orders under this value will be charged at a flat rate of £9.95. Please contact us for highlands and islands or international shipping fees.

Next Day (before 3pm):

Rugs can be send on special delivery to arrive the next day before 3pm. This service costs an additional £10. Orders must be placed before 1pm the day before.

Please note this service is only available on rugs that are in stock - please contact us before ordering.

Next Day (before 1pm):

Rugs sent out on special delivery to arrive the next day before 1pm. This service costs an additional £15. Orders must be placed before 1pm the day before.

Please note this service is only available on rugs that are in stock - please contact us before ordering.

 

Next Day (before 9am):

Rugs sent out on special delivery to arrive the next day before 9am. This service costs an additional £20. Orders must be placed before 1pm the day before.

Please note this service is only available on rugs that are in stock - please contact us before ordering.


Returns

For whatever reason if you want to return your rug(s) you must inform us of your desire to return them by email as soon as possible and within 3 working days. The rug(s) must be returned to our store in original condition within 14 days for a refund to be given.

On return of the rug(s) and inspection we will refund your purchase minus shipping fees. If you wish we can organise for the rug to be collected from your home by our courier - it must be packaged well for collection and you must be available on a set date and address for the uplift to take place.

If when you receive your rug it is damaged or faulty in any way you will be granted a full refund including shipping charges.

Rugs which have to be placed on order or outside the size that we stock in-store (runners or 2.3x1.6m) may be subject to a 15% re-stocking fee.


Please note: custom and tailor-made rugs are non-refundable under the Consumer Contracts Regulations. If you do not wish to receive or keep your custom order we will accept the rug back in its original condition and refund the balance minus the initial 1/3rd deposit. We are unable to refund any rug which contains names, dates or personal details of any kind.

 

Pick-up Address:

If you are able to pick the rug or rugs up you are welcome to do so from our store.

Our address is:

Love-Rugs
11-13 Commerce Street
Glasgow
Scotland
G5 8AB

Click here for map and directions

 

Opening Hours

Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am - 5pm
Saturday 10am - 5pm
Sunday 12 noon - 4pm


Small

150 x 80cm - 4'11 x 2'8 180 x 120cm - 6' x 4'

Medium

200 x 140cm - 6'7 x 4'7 230 x 160cm - 7'6 x 5'3 300 x 200cm - 10' x 6'8

Large

340 x 240cm - 11'2 x 7'11 400 x 300cm - 13'2 x 10'

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