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Rug Delivery Information

Standard Delivery:

All in-stock items will be disptached once payment has cleared and they should arrive within 7 working days. Contact us to check if your rug is in stock prior to ordering and we will be happy to assist. Love-Rugs offer free UK mainland delivery on orders over £150. Orders under this value will be charged at a flat rate of £9.95. Please contact us for offshore isles, highlands and islands, Norhern Ireland or international shipping fees.

 

Timed Delivery:

If you require your rug to be with you on a certain date or by a certain time please contact us before purchase in order to allow us to organise, if possible. Additional fees apply for pre-12, pre-10am and Saturday deliveries, if available.

 

Returns

For whatever reason if you want to return your rug you must inform us of your desire to return via email was soon as possible after delivery. The rug must be returned to our store in original condition within 14 days for a refund to be processed.

On return of the rug we will refund your purchase minus shipping costs once it has been inspected and approved by our quality control team.

If when you receive your rug it is damaged, faulty or sent in error, for instance the wrong size or colour has been sent (please note that sizes to some rugs can be a few cm off due to the nature of how the rugs are made and this is normal), we will arrange collection and a replacement to be sent. If there has been damage to the packaging of the rug, photographs must be taken of the damaged packaging prior to opening, this should be reported immediately and mentioned to the driver so that it is recorded as damaged on delivery.

Please note: rugs made to order, custom and tailor-made rugs or those specially sourced from overseas to order are non-refundable under the Consumer Contracts Regulations unless made with significant error. If you do not wish to receive or keep your order we will accept the rug back in its original condition and refund the cost minus the initial 1/3rd deposit. We are unable to refund any rug which contains names, dates or personal details of any kind. Clearance rugs are also non-refundable although a line of credit may be granted.

Product Photography: Please note that we go to extensive lengths to ensure that we provide product photography which depicts an accurate representation of our rugs. However, we cannot be held responsible for photography being misrepresented on customers' devices (due to screen settings etc), differences in shades, unless the wrong colour is sent, are not classed as faults or errors.

 

Pick-up Address:

If you are able to pick the rug or rugs up you are welcome to do so from our store.

Our address is:

Love-Rugs
11-13 Commerce Street
Glasgow
Scotland
G5 8AB

Click here for map and directions

 

Opening Hours

Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am - 5pm
Saturday 10am - 5pm
Sunday 12 noon - 4pm


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