Items will be despatched once payment has cleared and most should arrive within 7 working days. Love-Rugs offer free UK mainland delivery on orders over £150. Orders under this value will be charged at a flat rate of £9.95. Please contact us for highlands and islands, Norhern Ireland or international shipping fees.
If you require your rug to be with you on a certain date or by a certain time please contact us before purchase in order to allow us to organise, if possible. Additional fees apply for pre 12, pre 10am and Saturday deliveries, if available.
For whatever reason if you want to return your rug(s) you must inform us of your desire to return them by email was soon as possible and within 48 hours of delivery. The rug(s) must be returned to our store in original condition within 14 days for a refund to be given.
On return of the rug(s) and inspection we will refund your purchase minus shipping fees. If you wish we can organise for the rug to be collected from your home by our courier - it must be packaged well for collection and you must be available on a set date (collection can be 9am - 6pm) and address for the uplift to take place. You must be able to print a return label and attach to the packaging.
If when you receive your rug it is damaged or faulty you will be granted a full refund including shipping charges or replacement.
Rugs which have to be placed on order or outside the size that we stock in-store (runners or 2.3x1.6m) may be subject to a 15% re-stocking fee.
Please note: custom and tailor-made rugs are non-refundable under the Consumer Contracts Regulations unless made with significant error. If you do not wish to receive or keep your custom order we will accept the rug back in its original condition and refund the balance minus the initial 1/3rd deposit. We are unable to refund any rug which contains names, dates or personal details of any kind.
If you are able to pick the rug or rugs up you are welcome to do so from our store.
Our address is:
11-13 Commerce Street
|Monday||10am - 5pm|
|Tuesday||10am - 5pm|
|Wednesday||10am - 5pm|
|Thursday||10am - 5pm|
|Friday||10am - 5pm|
|Saturday||10am - 5pm|
|Sunday||12 noon - 4pm|