Frequently Asked Questions

Below are some of the most common questions asked of us on this site. If you have any questions check here first and if you can't find the answer contact us at info@love-rugs.com or call on 0141 4206989.

Can I return my rug?
Which payment methods do you accept?
Can you deliver my rug?
Do your prices include VAT?
When are you open?
Where can I find your store?
Do you stock oversized rugs?

Can I return my rug?

Love-Rugs offer a 7 day money-back guarantee. Customers may have the option of taking rugs home for a free trial before purchase to ensure it fits well with the size and décor of their homes.

If for ANY reason you are not happy with your purchase and wish to return it, Love-Rugs provides a 7 days full money back guarantee minus delivery charge or a replacement rug of your choice. There will not be any handling/restocking charges. Love-Rugs can arrange a convenient date to uplift the rug from your home, transportation charges will not be refunded unless the rug is faulty or damaged. The rug should be securely packaged for transportation.

Which payment methods do you accept?

Love-Rugs prefers debit card, cash or cheque however we also accept bank transfers and all major credit cards including AMEX. We do not accept Paypal at this time.

Can you deliver my rug?

We can deliver rugs within the UK and worldwide. If purchased in store most rugs can be taken home by car. UK delivery is free on orders over £150 (excludes Highlands and Islands). Outside the UK please contact us for details before purchase.

Do your prices include VAT?

Yes. All prices include UK VAT at 20%.

When are you open?

Opening hours can be found here.

Where can I find your store?

Just across the River Clyde from Glasgow city centre. Further information, map and directions can be found on our contact page.

Do you stock oversized rugs?

We do stock a number of large rugs, however many of the rugs found on our website can be made to custom sizes. These rugs can take longer as they are often made to measure however if you are willing to wait please get in contact and we will do everything we can to find you the perfect rug in the perfect size.