Frequently Asked Questions

Below are some of the most common questions asked of us on this site. If you have any questions check here first and if you can't find the answer contact us at info@love-rugs.com or call on 0141 420 6565.

Can I return my rug?
Which payment methods do you accept?
Can you deliver my rug?
Do your prices include VAT?
When are you open?
Where can I find your store?
Do you stock oversized rugs?

Can I return my rug?

If for any reason you are not happy with your purchase and wish to return it, Love-Rugs provides a 14 day full money back guarantee, refunding your order minus any delivery charges, or a replacement rug of your choice. Love-Rugs can arrange a convenient date to uplift the rug from your home, the rug(s) must be packaged to the same standard that they arrived, transportation charges will not be refunded unless the rug arrived faulty or damaged.

Custom and bespoke-made rugs are non-refunable.

Which payment methods do you accept?

Love-Rugs accepts cash, bank transfer and all major debit and credit cards. We do not accept Paypal at this time.

Can you deliver my rug?

We can deliver rugs within the UK and worldwide. If purchased in store most rugs can be taken home by car. UK delivery is free on orders over £150 (excludes Highlands and Islands and Northern Ireland). Outside the UK (or the aforementioned) please contact us for details before purchase.

Do your prices include VAT?

Yes. All prices include UK VAT at 20% unless otherwise stated.

When are you open?

Opening hours can be found here.

Where can I find your store?

Just across the River Clyde from Glasgow city centre at 11 Commerce Street, Glasgow, G5 8AB. Further information, map and directions can be found on our contact page.

Do you stock oversized rugs?

We do stock a number of large rugs, however many of the rugs found on our website can be made to custom sizes. These rugs can take longer as they are often made to measure. However if you are willing to wait please get in contact and we will do everything we can to find you the perfect rug in the perfect size.